The impact of Information Technology on Job Performance: A Field Study on Administrative Staff at King Abdulaziz University

Abstract

This study aimed to identify the impact of information technology in its various dimensions: (physical components, software, databases, networks) on the performance of administrative staff at King Abdulaziz University, and this study relied on the descriptive analytical approach being more appropriate to the objectives and hypotheses of the study. The study sample was selected by a simple random sample method from King Abdulaziz University employees, Data and information were also collected from the questionnaires that were distributed to the (4047) employees of King Abdulaziz University, and (378) analyzable questionnaires were analyzed. The study reached several results, the most important of which is that the majority of employees at King Abdulaziz University are administrators and employees are aged (from 31 to less than 45), and it also showed that the majority of employees at King Abdulaziz University are administrators and employees working in scientific colleges, in addition to that information technology has a clear impact on job performance at King Abdulaziz University through the university's use of computers in completing administrative work. It also showed that the impact of information technology on job performance appears in the availability of the appropriate electronic infrastructure at the university, which causes employees to be fully committed to work, and explained that the university uses multiple types of data and information in order to provide a variety of service, as well as using software that is characterized by its simplicity and flexibility in front of the beneficiaries. The study also included several recommendations based on the outputs of the study.