The extent of the impact of quality management on the performance of health services at Ahad Rafidah General Hospital

Abstract

This study aimed to identify the extent of the impact of quality management on the performance of health services at Ahad Rufaida General Hospital by identifying (the culture of workers - credibility - support of senior management - the needs of clients) and the effect of these factors in raising the level of quality management and the extent to which this has improved on the performance of health services At Ahad Rufaida General Hospital, the study used the descriptive and analytical approach, and it was applied to a sample of the employees of Ahad Rufaida General Hospital, consisting of 196 male and female employees, who were surveyed through a survey questionnaire designed for the purposes of this study. The study found high levels of employee culture among the employees of Ahad Rafidah General Hospital. And the presence of very high levels of senior management support, while the levels of understanding the needs of clients in Ahad Rafidah General Hospital were high in Ahad Rafidah General Hospital, according to the viewpoint of the hospital staff. The study also found that there is a positive relationship with statistical significance between each of the study variables elements (employee culture - credibility - higher management support - understanding workers' needs) and the performance of health services at Ahad Rafidah General Hospital. The results also showed that the study variables combined explain 78.3% of the health services performance levels in Ahad Rafidah General Hospital, according to the current study model. With a high conviction among the employees that the most influencing variables of the study on the levels of health services performance in Ahad Rafidah General Hospital is the culture of the employees, followed by understanding the needs of the employees, then supporting the higher management and finally the reliability. Based on the results of the study, the researcher recommended a set of recommendations, the most important of which were: the need to achieve integration between the various governmental and private health institutions in order to distribute the burden of caring for patients to government hospitals to ensure the quality of health services provided to patients, and to support health research based on improving The work environment within health institutions in general and hospitals in particular due to their vital and important role, in addition to the interest in health and administrative training and training in the government sector, especially with regard to doctors and health staff, and their involvement in administrative processes until the doctor turns from a person not concerned with the quality of health services he provides to An administrator who exercises real control over the management of the existing resources.